Trends

I suppose it's "traditional" to post a New Year welcome message, so I thought I'd start off by looking at where people are moving to.

Apart from the traditional "oil" expats in Nigeria, Middle East and Central Asia, we've seen Brazil and Argentina become much more popular destinations for business expats. India and China remain frequent subjects for the training I'm involved in, although the number of actual expats seems to be in decline - more and more companies seem to prefer either using local management companies, or relying on a combination of visits and remote management. This is particularly true for companies in Russia, where the soaring cost of expat life, along with perceived security issues makes people reluctant to move their families to Russia.

At Farnham Castle we have been doing a lot more in intercultural personal development in recent months. More and more companies are recognising that cultural misunderstandings are effecting their productivity. The main change is that attendees on our courses have become more outwardly focussed. Historically, the focus has been "getting on with" colleagues, but more and more frequently we are asked to help develop relationships with business partners, clients, suppliers and governments, and more commonly the training is aimed at a global or regional work, rather than with a specific culture. For the future I can see that anyone working internationally is going to be expected to have global skills, and knowledge of a single specific market is likely to be much less valued.

Home visits

Great article at http://www.batgung.com/expats-trips-home-from-Hong-Kong#comment-5298

Well worth looking at

"‘We care locally.’
That three-word profundity comes from a weblog written by Joe Posnanski, a sports writer whose work I enjoy.
Joe has just returned to the USA from Japan after covering Japanese baseball’s version of the World Series. He made the comment in reference to the deeply uninterested reactions he received when he tried to convey to his associates the wonders he’d witnessed in Japan. He actually was there to see the unprecedented phenomenon of two pitchers combining to throw a perfect game, and it --
Let’s stop right there: thanks for reading this far, but you don’t really care about Joe, or the Japanese World Series, or what I think about either of them, do you? You didn't follow those links. You’re wishing already that I move on to some more interesting and relevant topic.
Well, that’s just the point: for most of us, our range of interests is relatively narrow, and we’re far more interested in the places we live, or at least have visited, than we are in even the most exotic place we’ve never seen.
This can be an unpleasant lesson for expatriates to learn......"

Full article at http://www.batgung.com/expats-trips-home-from-Hong-Kong#comment-5298

Culture shock

What’s the difference between culture shock, homesickness and a bad case of nostalgia?

On a simplistic level, the symptoms of all three can be the same: varying levels of depression, increased stress, tiredness, flu-like symptoms, to name but a few. However I think it’s not true to say that they are gradations of the same problem.

Taking them in reverse order – nostalgia.

“Nostalgia comes from Greek nostos "homeward journey, return home" and algos "pain" - with the word nostos originally referring to the journey of Odysseus and the heroes from Troy. And if you have a yen, well, you will be surprised about the history of the word. It is from in-yan, the Chinese expression for "craving for opium" and yen first meant "craving of an addict for a drug". This became yan and, eventually, yen for a "powerful craving." (http://dictionary.reference.com/features/wordtraveler04.html)


Interestingly in modern English it’s meaning has developed to include attachment for a specific TIME rather than PLACE – we are nostalgic about a childhood summer, or student days, and less about our homes. This is especially true for “serial-expats” who may have difficulty saying where home actually is. Whole industries have developed around exploiting nostalgic feelings – museums, historically themed parks, the online “family history” sites, even to some extent social networking sites - let’s be honest, who doesn’t look up past flames on facebook/my space/friends reunited!

“An important feature of nostalgia then is the relationship between past and present; indeed it may be seen as a barometer of the present.”
(http://www.api-network.com/main/index.php?apply=scholars&webpage=default&flexedit=&flex_password=&menu_label=&menuID=homely&menubox=&scholar=186)

Homesickness, I think we can agree, is a much more specific longing for a place or person (places/people).
“Homesickness is the distress or impairment caused by an actual or anticipated separation from the specific home environment or attachment objects”
(http://en.wikipedia.org/wiki/Homesickness)
Interestingly the above definition suggests that the anticipation as much as the actual distance from home is a real issue for some people. I attended a boarding school from the age of 11, and was one of the lucky ones who didn’t suffer homesickness, but I can imagine the distress and consequent academic influence for those who did suffer. But adults suffer it too! More importantly, it is completely irrational, and it is rare that the promise of a return next week/month will alleviate the symtoms.

In my view Culture Shock incorporates elements of both nostalgia and homesickness, but is forward looking. With nostalgia and homesickness we are looking back – either in time, or physically – and making a mental step that what is behind us is better, more fun, more comfortable. Culture Shock looks around and forward and says “I can’t cope/don’t want to cope with this”. In other words you blame your current environment for the symptoms rather than idealising the past. In many ways this makes culture shock much harder to deal with. We can be nostalgic in a positive way and remember the past with a smile. Homesickness will pass – either after a visit home, or by getting used to it (this is not to undervalue the real pain it causes though). If you don’t deal with culture shock as an expatriate it will affect home and work life, and possibly quite severely – just because it is so easy to blame “the natives” for everything that is wrong. People who have experienced culture shock testify to the fact that culture shock comes in waves – you have good days and bad days. This is why culture shock is often described as a rollercoaster. You can have really good moments – the peaks – when you are enjoying everything new around you and suddenly hit a really big trough where the slightest misunderstanding is exaggerated beyond proportion.

I’m not going to discuss here how to deal with culture shock (I may return to the theme later on) but I do want to stress how important it is to be prepared for the effects and symptoms of it.

expatriate

intercultural

cross cultural

Working Abroad - Learning how....

Many companies contemplating expansion into new markets often fail to achieve the expected results because they were not prepared for the cultural differences and business styles of the potential market. Greater understanding and more informed planning will certainly lead to a much higher probability of achieving business goals.

Cross-cultural effectiveness requires more than common sense, and the pursuit of cross-cultural understanding is an essential tool in helping potential exporters increase their competitive advantage.

In the highly competitive and fast changing business world of today, we need to get it right, and get it right first time. Whether we are presenting our ideas to an audience from another culture or negotiating with them, understanding that culture, and in particular our ability to communicate effectively within that culture, will impact on how we are perceived, and substantially effect our success. Their ideas about what makes a good communicator may be very different from our own, and what is a permissible negotiation tactic in our culture may be unacceptable in another.

Individuals operating in international markets require particular competencies and personal characteristics. Unbridled inquisitiveness, patience, depth of field and self-awareness are some of these characteristics and above all highly effective communication skills. However, this is only the beginning. They need to acquire both the operational tools and practical skills that will help them articulate their thinking and adapt their style and approach to the needs of the markets in which they wish to operate.

Working with different cultures becomes all the more rewarding when we know what we should be looking out for, and when we are able to recognise our own strengths and weaknesses. Working within an international marketplace need not be a daunting task if we recognise the advantages thorough preparation and planning can bring.

Farnham Castle, recognised by many of the world's most successful international companies as the leading provider of intercultural management skills training, provides a complete range of programmes to support companies and individuals to achieve greater business effectiveness.
Full details of training programmes and the conference and meeting facilities available at the historic 12th century castle are available at http://www.farnhamcastle.com/